Now when I navigate to my mailbox sent item folder, the email is right there. Moreover, the mail that I send using the Outlook account, from the Mail app, can be seen in the 'sent' folder of that account. However, the recipient of those emails does receive them. Check out the updated documentation here.īelow is screenshot of an email in CRM that I have sent out to Gabriel Cananta. After sending mail from a gmail account, using the Mail app, I don't see the mail in the 'sent' folder, where usually used to find sent mail before resetting my PC. 16819 or later, email messages being sent using server side sync shall appear in the outlook sent items folder. Well no more you need to bother because starting with CRM version. After all it’s a simple ask not being met. Optionally, you can check the box to Keep a Copy of Forwarded Messages. Then, enter the email address you want to forward messages to in the box. Quite clear right now if you are technical but doesn’t matter much for a customer. Select Mail on the far left and then Forwarding to the right. To show an outgoing email in Sent email folder, you need to invoke the sendandsavecopy endpoint of Exchange web services and instead when Dynamics 365 used to send an email using Server side sync, it would invoke just the send endpoint of exchange web service. To configure the server based sent folder in iPhone and iPad, we give customers the below steps: Go to Settings. The reason for that being the different endpoints of exchange web services being invoked. To resolve this, we enable IMAP for all mail accounts that use multiple mail clients, and help customers configure the sent folder in the server as the common sent folder for all devices. It’s quite a logical question right from the customer? Absolutely till you get down a little and understand why an email being sent from Dynamics 365 didn’t save in outlook in prior versions of Dynamics 365. And it was quite difficult to explain why emails sent from Dynamics 365 are not visible in Sent Items of outlook.Īfter all the email is being sent through exchange and every email sent through exchange should show up in the Sent items of outlook right? For training and consulting, write to us at this one has been an ask by so many Customers from a very long time. Click the small arrow at the top right of your messages and select. Scroll down and find the Focused Inbox option that has a toggle feature next to it. Start Outlook and choose your Sent Items folder from the left pane. Follow my blog for more interesting topics on Dynamics 365, Portals and Power Platform. Open the Outlook app and click on the Settings option in the screen’s bottom right corner.
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